FAQ

Aura Carry | Frequently Asked Questions

Part 1: Materials & Production

Q1: What materials do you work with?
A: We specialize in vegan leather and high-quality synthetic materials for bags, totes, and backpacks. These materials are selected for durability, ease of care, and ethical sourcing.

Q2: How is quality ensured in production?
A: Every product undergoes multi-stage inspection, from cutting to assembly, to ensure consistent quality and reliability. We can provide photos or inspection reports upon request.

Part 2: Customization & Orders

Q3: Can I request custom designs or modifications?
A: Yes, we provide OEM/ODM services. You can submit your design concept, and our team will assist with technical drawings, prototyping, and production.

Q4: How do I submit an order or sample request?
A: Please use our B2B inquiry form or contact us via contact@googol88.shop. We will provide guidance on minimum order quantities, lead times, and production details.

Part 3: Shipping & Delivery

Q5: How are samples and orders shipped?
A: We ship worldwide using standard courier services. Clients are responsible for customs duties and import taxes. Tracking information will be provided once the shipment is dispatched.

Part 4: Support & Communication

Q6: How can I contact your team?
A: For inquiries about samples, production, or logistics, please contact:

Part 5: Legal & Compliance

Q7: Do you respect client confidentiality?
A: Yes, all client designs, prototypes, and project information are kept strictly confidential and will not be used for other projects without permission.

Q8: Intellectual Property
A: Designs submitted by clients remain the client’s property. All content on our website is for demonstration of manufacturing capabilities only.